Return Policy

We happily except all qualifying returns for store credit/exchange only within 30-days from the date of purchase. 

Final Sale Items- All Sales are final. All prices are as marked and no coupons can be used with those items.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at oliviagraceonlineshop@gmail.com. 

If your return is accepted we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at oliviagraceonlineshop@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges/Refunds
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the exchange or credit was approved or not. If approved, you’ll receive a store credit on your account.

If more than 15 business days have passed since we’ve approved your return, please contact us at oliviagraceonlineshop@gmail.com.